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Discord support

Rented pods can open a private Discord support channel for the renter, the GPU provider, and the Lium support role when that role is configured. Use it when a running pod needs coordination with the provider: SSH access trouble, unexpected restarts, networking questions, performance issues, or container debugging.

What must be connected first​

Both sides need a linked Discord account:

If either side has not connected Discord, the pod detail page will explain what is missing before it lets you request a channel.

Connect Discord as a renter​

  1. Sign in to lium.io.
  2. Open Settings or Profile.
  3. In the Discord section, click Connect Discord.
  4. Approve the Discord OAuth prompt.
  5. Return to Lium and confirm the Discord section shows Connected.

The OAuth connection stores your Discord user ID on your Lium account.

You can disconnect the account later from the same Discord section. Disconnecting prevents new support channels from including you until you connect again.

Request a pod support channel​

  1. Open Your Pods.
  2. Select the pod that needs support.
  3. Find the Discord Support section near the top of the pod detail page.
  4. Click Request Discord Support.

When the request succeeds, Lium opens the Discord channel in a new browser tab. If the pod already has a support channel, the button changes to Open Discord channel and opens the existing channel.

What Lium sends to Discord​

The support request seeds the channel with pod context so the provider and support team can identify the machine quickly. The message includes details such as:

  • pod ID, pod name, and pod status
  • provider and Lium hotkeys
  • node ID, machine name, IP address, and port
  • container name
  • Docker image, tag, digest, and template
  • forwarded ports and SSH command
  • GPU, CPU, RAM, price, and location

Do not paste secrets, private keys, seed phrases, API keys, or proprietary data into the support channel unless you are comfortable sharing them with the channel participants.

Channel visibility​

The channel is private by default. Lium creates Discord permission overwrites for:

  • the renter Discord user
  • the provider Discord user
  • the configured Lium support role, when enabled

The channel is tied to the pod record. When Lium removes the pod during normal pod cleanup, it also attempts to delete the stored Discord channel.

Troubleshooting​

The first two sentences show as the status line before you click (the button is then hidden or disabled). The others appear after a click, as one red sentence under the Request Discord Support button; the sentence stays until your next click.

SentenceWhat it meansWhat to do
Connect Discord first.Your renter account does not have a Discord ID linked.Open Settings and connect Discord, then retry from the pod detail page.
Provider has not connected Discord.The provider for this pod has not linked Discord in the Provider Portal.Wait for the provider to connect Discord, or contact Lium support through your normal support path.
The provider does not accept Discord support requests.The provider turned off incoming support channels in the Provider Portal.Contact Lium support through your normal support path.
Discord pod support is not turned on for this platform.The Discord integration is switched off on this Lium deployment.Contact Lium support.
A Discord channel for this pod is already being created. Try again in a few seconds.A second click arrived while the first request was still running.Wait a few seconds and click again.
Lium could not create the Discord channel. Contact support if this keeps happening.Discord refused the request or did not answer. Your accounts are fine.Retry once. If it still fails, contact Lium support with the pod ID.
Browser does not open DiscordThe backend returned success but your browser blocked the new tab.Allow popups for lium.io, then click Open Discord channel again.