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> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lium.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Discord

Connect Discord in the Provider Portal so renters can invite you into private pod support channels. Without a connected provider Discord account, renters see **Provider has not connected Discord** on pods running on your machines and cannot create the shared channel from the pod detail page.

## Connect your provider account

1. Sign in to [provider.lium.io](https://provider.lium.io).
2. Open **Profile Settings**.
3. Find the **Discord** section.
4. Click **Connect Discord**.
5. Approve the Discord OAuth prompt.
6. Return to the Provider Portal and confirm the Discord section shows **Connected**.

The Provider Portal stores your Discord user ID on your provider profile. The support channel flow uses that ID to grant you access to channels for pods rented from your machines.

## Disconnect Discord

Use **Disconnect Discord** from the same **Discord** section if you need to unlink the account. After disconnecting, new renter support channels cannot include you until you connect Discord again.

## How renter support channels work

When a renter clicks **Request Discord Support** on a pod detail page:

1. Lium checks that the renter has connected Discord.
2. Lium checks that the provider assigned to that pod has connected Discord.
3. Lium creates a private Discord text channel under the configured Lium support category, or returns the existing pod channel if one already exists.
4. Lium grants channel access to the renter, the provider, and the configured support role.
5. Lium posts a pod context message with the pod ID, machine details, Docker image, ports, SSH command, hardware, price, and location.

The channel name is generated from the pod name and pod ID. The channel is stored on the pod record, so repeated support requests reopen the same channel instead of creating duplicates.

When the pod is removed, Lium attempts to delete the stored Discord channel during pod cleanup.

## Troubleshooting

| Issue | What to check |
| --- | --- |
| **Connect Discord** fails immediately | The Provider Portal backend Discord OAuth configuration may be missing. Contact Lium support. |
| OAuth returns **Discord Connection Failed** | Retry the connection. If it repeats, contact Lium support with the error shown in the notification. |
| The portal says Discord is connected but renters still cannot request support | Confirm the pod is running on a machine owned by the same provider hotkey that has Discord connected. |
| You cannot see a support channel after a renter says they requested one | Confirm you are signed in to Discord with the connected account. If you recently disconnected/reconnected, ask the renter to retry from the pod detail page. |