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> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lium.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord support

Rented pods can open a private Discord support channel for the renter, the GPU provider, and the Lium support role when that role is configured. Use it when a running pod needs coordination with the provider: SSH access trouble, unexpected restarts, networking questions, performance issues, or container debugging.

## What must be connected first

Both sides need a linked Discord account:

- **Renter** — connect Discord from your Lium account settings at [lium.io](https://lium.io).
- **Provider** — connect Discord from the Provider Portal profile/settings page at [provider.lium.io](https://provider.lium.io). See [Provider Discord setup](../providers/portal/discord.md).

If either side has not connected Discord, the pod detail page will explain what is missing before it lets you request a channel.

## Connect Discord as a renter

1. Sign in to [lium.io](https://lium.io).
2. Open **Settings** or **Profile**.
3. In the **Discord** section, click **Connect Discord**.
4. Approve the Discord OAuth prompt.
5. Return to Lium and confirm the Discord section shows **Connected**.

The OAuth connection stores your Discord user ID on your Lium account. Validator accounts cannot use the renter Discord connection flow.

You can disconnect the account later from the same Discord section. Disconnecting prevents new support channels from including you until you connect again.

## Request a pod support channel

1. Open **Your Pods**.
2. Select the pod that needs support.
3. Find the **Discord Support** section near the top of the pod detail page.
4. Click **Request Discord Support**.

When the request succeeds, Lium opens the Discord channel in a new browser tab. If the pod already has a support channel, the button changes to **Open Discord channel** and returns the existing channel instead of creating a duplicate.

## What Lium sends to Discord

The support request seeds the channel with pod context so the provider and support team can identify the machine quickly. The message includes details such as:

- pod ID, pod name, and pod status
- provider and validator hotkeys
- executor ID, machine name, IP address, and port
- container name
- Docker image, tag, digest, and template
- forwarded ports and SSH command
- GPU, CPU, RAM, price, and location

Do not paste secrets, private keys, seed phrases, API keys, or proprietary data into the support channel unless you are comfortable sharing them with the channel participants.

## Channel visibility

The channel is private by default. Lium creates Discord permission overwrites for:

- the renter Discord user
- the provider Discord user
- the configured Lium support role, when enabled

The channel is tied to the pod record. When Lium removes the pod during normal pod cleanup, it also attempts to delete the stored Discord channel.

## Troubleshooting

| Message | What it means | What to do |
| --- | --- | --- |
| **Connect Discord first** | Your renter account does not have a Discord ID linked. | Open **Settings** and connect Discord, then retry from the pod detail page. |
| **Provider has not connected Discord** | The provider for this pod has not linked Discord in the Provider Portal. | Wait for the provider to connect Discord, or contact Lium support through your normal support path. |
| **Discord support channel could not be created** | Lium could not create the Discord channel. This can happen if Discord integration is unavailable or misconfigured. | Retry once. If it still fails, contact Lium support with the pod ID. |
| Browser does not open Discord | The backend returned success but your browser blocked the new tab. | Allow popups for `lium.io`, then click **Open Discord channel** again. |